Dear All,

The Online Survey Team would like to inform you that the College Email/Astean Account issued by Multimedia Hub is required for the BISCAST online survey. For new or forgotten account, consider the following steps:

Recover your College Email/Astean Account(BISCAST Gmail)

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If you forgot your password or username, or you can’t get verification codes, follow these steps to recover your College Email/Astean Account. That way, you can use services like BISCAST+Google Apps.

Forgot your password

  1. Follow the steps to recover your account here 
    • You’ll be asked some questions to confirm it’s your account. Answer as best you can.
  2. Reset your password when prompted. Choose a strong password that you haven’t already used with this account

Forgot the email address you use to sign in

  1. Follow the steps to find your username here.

You’ll need to know:

  1. A phone number or the recovery email address for the account
  2. The full name on your account
  3. Follow the instructions to confirm it’s your account.
  4. You’ll see a list of matching usernames.

If you still have difficulty resetting your password/recovering your account, contact:

for Students:

for Employees

for Institutional support

or send us an inquiry at our Official Community Facebook Page with your complete name and student number